When I try to export references from an online database with a RefWorks option, nothing happens. What do I do?
A. You have a couple of options. First, you can check to see if the pop-up window blocker is set on your browser or personal firewall or security software. Pop-up blockers can interfere with several areas of RefWorks. In Netscape, go to Edit – Preferences – Privacy and Security – Popup Windows and see if the blocker is set. If set, you can add www.refworks.com as an allowed site. If youve added the Google toolbar to Internet Explorer, the pop-up blocker may be set. Select Options. Under Accessories select the Options tab, and turn off the Popup Blocker. You can also save your references as text a text file (.txt) and import into RefWorks.
A. You have a couple of options. First, you can check to see if the popup window blocker is set on your browser or personal firewall or security software. In Firefox, go to Tools – Options – Content and see if the box is checked for “Block pop-up windows.” If checked, you can add RefWorks as an allowed site by clicking on the Exceptions button and typing in the URL www.refworks.com. If you’ve added the Google toolbar to Internet Explorer, the popup blocker may be set. Select Options. Under Accessories select the Options tab, and turn off the Popup Blocker. You can also save your references as text a text file (.txt) and import into RefWorks.
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