When I try to download, it says “Unable to open shopping cart data file [(null)/sbdata.aa]!: No such file or directory” and I can download. What is wrong?
A3. You get this message if your download link is incomplete. As you can see in this example, our download link is rather long. In the example, everything from “http” to “1D2A” is your download link. The “key=” portion is also part of your download link and is not your serial number. If your email program wraps the link onto two lines, you will need to copy the lines and paste them into your web browser. Make sure there are no spaces or extra characters and nothing between the “cgi?” and “key=” portions of the link.
