When I try to connect, I get a Login Failed message box telling me : ” The Username and/or Password for this connection have been refused…” – what am I doing wrong?
Check your that you entered your username and password correctly in the appropriate settings page – on the ‘General’ setting page for ISP versions and on the ‘Connections’ page for the Pro version. Ensure that you have added the ‘@domain.com’ part if it is required by your ISP. If you have double checked and still have the error, please contact your ISP. 99 times out of 100 it will be because you have entered the wrong username and/or password – so check this carefully.
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