When I try to check my e-mail, I get an error message that tells me to check my username and/or password. What is the problem?
More than likely, you are entering them incorrectly. Both your username and password must be entered in lowercase letters. For more information about setting up your e-mail, click here. Another common reason for username/password errors is the set-up of some anti-virus software programs. Make sure there are no letters shown before or after your username in the username/password text box.
Related Questions
- Why does AIM display the error message, "Wrong username or password," when I try to sign on to AOL Quick Buddy even though I typed the correct username and password?
- When I try to check my e-mail, I get an error message that tells me to check my username and/or password. What is the problem?
- When I try to access EBSCOhost, I get an access denied error or a prompt for username and password. Whats the problem?
