When I synchronize a transaction, why does WINFormsOnline or ZipFormOnline create a new transaction in RELAY®?
The synchronization is designed to save you from having to re-enter transaction data twice. Since your transaction begins with your forms on WINFormsOnline or ZipFormOnline, RELAY® creates a new transaction on your RELAY® site when you synchronize for the first time, even if you already have a transaction with the same address in RELAY®. Since it is possible to have two transactions with the same or very similar addresses at the same time, RELAY® does not try to assume or guess where to put your forms. A new transaction is created when forms are synchronized for the first time. Once your forms are synchronized from WINFormsOnline or ZipFormOnline, they will always synchronize to the same transaction in RELAY®. This way you do not unintentionally end up with the same transaction more than once in RELAY®.
