When I synchronize a transaction, why does WINFormsOnline® or ZipForm®Online create a new transaction in RELAY™?
The synchronization is designed to save you from having to re-enter transaction data twice. Since your transaction begins with your forms on WINFormsOnline® or ZipForm®Online, RELAY™ creates a new transaction on your RELAY™ site when you synchronize for the first time, even if you already have a transaction with the same address in RELAY™. Since it is possible to have two transactions with the same or very similar addresses at the same time, RELAY™ does not try to assume or guess where to put your forms. A new transaction is created when forms are synchronized for the first time, Once your forms are synchronized from WINFormsOnline® or ZipForm®Online, they will always synchronize to the same transaction in RELAY™.
