When I receive an emailed match file, the file is not recognised by PitchPad. What is the reason for this and what should I do?
A2. Some internet service providers and email accounts try and determine the file type being downloaded and add a new file extension to the downloaded file accordingly. Because our files are based on XML and text, the extension .xml or .txt is frequently added during the email process (e.g. matchfile.ezc becomes matchfile.ezc.xml). To correct for this, simply locate the file using File Explorer and delete the extension .xml or .txt (so the extension reverts back to the original PitchPad extension of .ezc). PitchPad will then recognise the file.
