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When I press the IP phone 7941G settings button, the screen displays “That key is not active here” and the VOLUME button does not work. How can I resolve this issue?

April 26, 2017button displays IP phone Press screen settings volume

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When I press the IP phone 7941G settings button, the screen displays “That key is not active here” and the VOLUME button does not work. How can I resolve this issue?

1 Answer

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A. Complete these steps in order to resolve the issue: • From the Cisco Unified Communications Manager Administration page, choose Device > Phone. • Select the affected 7941 phone and open the Phone Configuration page. • Find the Settings Access option and set it as Enabled. • Reset the phone.