When I play my Impatica for PowerPoint files I can hear the sound but all is see is a white screen. How do I fix this issue?
Note: This is an Internet Explorer fix. • Go to the Windows Control Panel and, in Classic View, select Java. • Next, click on the Advanced tab. • Expand the Java Pug-in section and uncheck the Enable the next-generation Java Plug-in checkbox. • Click Apply. • Click OK. • Restart your web browser. • Access the Impatica file again. If the above fix does not work: • Still in the Java Control Panel (found within the Windows Control Panel), click on the Java tab. • Within the Java Applet Settings frame, click on the View… button. • This will launch the Java Runtime Settings dialog box. Here you will see all of the Java versions available on your system. Select the checkbox in the Enabled column for a version of Java other than 1.6.0_11 or 1.6.0_10. • With that change made, click the OK button on the Java Runtime Settings dialog box followed by the Apply button and finally the OK button on the Java Control Panel. • Close any open browser sessions. • Launch the browser again and try to view t
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