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When I log into the my.american.edu portal, I have no personalized links. Whats wrong?

April 26, 2017LINKS log my.american.edu personalized portal wrong

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When I log into the my.american.edu portal, I have no personalized links. Whats wrong?

1 Answer

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Posted

This could one of several problems: • Your Web browser, (such as Mozilla Firefox, Internet Explorer, or Safari), might not be displaying the portal correctly. Try clearing your browser cache, or try using another Web browser to see if the problem goes away. • Your status at AU as a student, faculty, or staff member has been changed in the Colleague system, or not been updated correctly. Contact the Office of the Registrar or Human Resources to verify your status. Generally, personalized portal links are only displayed to active students, faculty, and staff. Contact the IT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp, if you are not in one of these categories and need personalized links manually assigned to your account. • A problem in the portal may be preventing all customers from seeing their personalized links. Check the System Status page to see if this is a known problem. If the Status page does not mention this problem, contact the IT Help Desk at 202-885