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When I get e-mail from the ETUDES Help Desk, the sending address says, “OTRS”. Whats OTRS?

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When I get e-mail from the ETUDES Help Desk, the sending address says, “OTRS”. Whats OTRS?

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OTRS stands for, Open Ticket Request System. This is the software used by the help desk to manage student help request tickets.

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