When I enter my registration code, it says Your hotsync ID (or Owner Name or Device PIN) and registration code do not match. What do I do?
If this is the first time to register the product, most likely the hotsync ID, Owner Name, or Device PIN submitted when the order was placed was incorrect. You can use this link to determine your exact hotsync ID, Owner Name, or Device PIN. Then, send us the correct hotsync ID, Owner Name, or Device PIN, date of purchase, and email used to order, and we can generate the correct registration code. Also, make sure the correct product is installed (Lite vs Plus) and the correct version number (4.x, 5.x, etc), as they require different codes. • I have lost my registration code. How can I get another one? Your registration code is displayed on the About screen for the software on the PC and the handheld. You can also find your registration code in the order confirmation email. If you need your code resent, you may use this link to request the code: Resend Registration Code. Note that it may take 24 to 48 hours before your purchase is uploaded to our system. • I installed a product on a new
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