When I confirm my purchase request, the screen displays “Redirecting to payment gateway”, but no window opens. What is wrong?
The payment gateway opens as a pop-up and pop-up blockers, if enabled, stops the page from redirecting to the payment gateway. There are 2 pop-up blockers to be disabled to enable the page to be redirected to the payment gateway – the Google tool bar and the one on the browser. You are requested to disable both and retry. • I cannot view any logout button. How do I log out? is designed for monitor resolution of 1024 x 768 and above. The same is mentioned at the bottom of the login page. If you are using a resolution of 800 x 600 then the log out button extends outside the screen towards the right. You are requested to change you resolution to 1024 x 768 and you should be able to view the log out button on the top right hand corner of the screen. • My account has been debited but I have not received any confirmation of my purchase. What do I do? Incase you do not complete your transaction (complete the transfer of funds) within 10 minutes of confirming your purchase details; you might n
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