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When I click on the ToolBox to run my system checkup I receive a “Scan Error” message. What should I do?

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When I click on the ToolBox to run my system checkup I receive a “Scan Error” message. What should I do?

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First, refresh your browser and try again. If you’re still having problems, you are most likely having a problem with your internet connection/bandwith. In this case, try again later. Finally, if you’ve tried later and are still experiencing the same problem, please confirm that you’ve set your browser to accept cookies. If none of this helps, contact us.

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