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When I click on the event link, all I see is a plug-in prompt or a message saying “You are watching NPF video…” What is happening?

April 26, 2017Click event happening link message plug-in prompt

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When I click on the event link, all I see is a plug-in prompt or a message saying “You are watching NPF video…” What is happening?

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If you see only a white screen, a plug-in prompt, or “You are watching NPF…” it is likely that you do not have a media player installed, or that your Player Preference is not set according to the player you have installed. First, be sure that Windows Media Player Series 9 is installed on your computer. Check the version by launching it from the Start menu (or in Mac, from the Application folder). Next, reset your Player Preference. • Click on any event link on the NPF video schedule to launch the NPF Media Player window. • Then click on the Preferences link to launch the Player Preference window. • Select your preferred player (the one you just launched). • Click Save Setting. • Then close the NPF Media Player window and click on the original event link again. If you are sure you have the correct player and your preference is set correctly, please check the optimal media player configurations in FAQ #4.