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When I attempt to place a call from my MAX 410/420/430 SIP to another phone number, I get a busy signal. What could be wrong?

April 26, 2017attempt busy Max phone SIP

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When I attempt to place a call from my MAX 410/420/430 SIP to another phone number, I get a busy signal. What could be wrong?

1 Answer

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A. There could be several possible causes for this problem: Make sure the SIP User Name and SIP Password configured on VoiceDirector matches with the Name, Authentication Name, and Authentication Password configured on the MAX device’s Web Manager. Make sure that a User profile exists on VoiceDirector and is associated with the Device profile. If your device is set up behind a router, make sure that the Behind NAT radio button is set to Yes in the Device profile within VoiceDirector. If you are trying to place an out-of-network call, verify that your User profile on VoiceDirector is associated with an Account Number. Verify that the codec settings on your device are properly set to support the codec your VoiceDirector server uses to set up calls. For example: If the System-wide Codec parameter on the Global page of the VoiceDirector Web Manager is set to G.711, then the MAX device registering to it must have G.711 set as Codec Priority 1.