When I attempt to import a photo, the photo comes out as a black box or just a blank screen. What is causing this?
A. This is nearly always caused by outdated video drivers. Updating the video drivers is a free and simple process that can usually be done through the computer manufacturer. For assistance in finding the right video drivers, e-mail support@ideaspectrum.com with information about your computer (including brand, model number, operating system, and video card type) and your request to locate drivers.
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