When I am in an Onsight session, there can be an audible echo sometimes. What is causing that?
The most likely cause is that your computer microphone and speaker are too close together. We recommend that you use a headset or a quality USB speakerphone on your Onsight Expert computer to physically separate the microphone and speaker audio. You may also want to lower your speaker volume on your computer. Another cause may be that you are listening to both the Voice audio and the Subject audio at the same time. If so, you will need to mute the Subject Audio source within the Volume panel of the Call Window to eliminate the echo.
