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When I am composing a new email using a web browser, why don’t I see the “Change to Rich Text Mode” link?

April 26, 2017browser composing don’t email link web

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When I am composing a new email using a web browser, why don’t I see the “Change to Rich Text Mode” link?

1 Answer

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The “Change to Rich Text Mode” link only appears in Internet Explorer 6.5 on Windows; it doesn’t work with any other web browsers. If you are using Internet Explorer on Windows and still don’t see the link, make sure you are using Internet Explorer version 6.5. If you think you should be seeing the “Change to Rich Text Mode” but are not, please contact the help desk. (Also see Modern Web Browser and Rich Text Format in the glossary.