Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

When enrolling another account, why do I receive a message that the information doesn match PG&Es records?

April 26, 2017account message PG&E records

0

Posted

When enrolling another account, why do I receive a message that the information doesn match PG&Es records?

1 Answer

0

Posted

Either the phone number or last four digits of the Social Security Number (SSN) you entered does not match the information in our records. This information must be updated before enrolling the account. Please send a message to Get Help to verify your information or call 1(800) 743-5000.