When does the processing time start when a customer has not responded to a diary date request for information?
A. If no reply is received from the customer, the processing time starts at the end of the one month period allowed for the customer to respond to your request for further information/evidence. If the superseding decision is made on the first day after the suspension period ends a one day processing time will be recorded.
A. If no reply is received from the customer, the count for the processing time starts at the end of the one month period allowed for the customer to respond to your request for further information/evidence. If the superseding decision is made on the first day after the suspension period ends a one day processing time will be recorded.
Related Questions
- If a diary date can be actioned without contact with the customer which date should be used as the start date for processing time - the actual date of change or the date it becomes effective?
- Can school districts extend the amount of time a bid request is open for construction or repair projects funded with QSCBs?
- When does the processing time start when a customer has not responded to a diary date request for information?
