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When does Systemwalker CentricMGR issue trouble tickets?

April 26, 2017centricmgr ISSUE systemwalker tickets

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When does Systemwalker CentricMGR issue trouble tickets?

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• When a user notifies the Helpdesk of a problem, personnel can create trouble tickets using the GUI. • When the event management function detects a problem, the system automatically creates a trouble ticket. Q2-15-3: Can I search through previous trouble tickets? Yes. You can search the trouble ticket history by keywords such as message ID, date, person in charge, and so on. Q2-15-4: Can Systemwalker CentricMGR notify the person in charge of the Helpdesk about a trouble ticket? Yes. You can instruct Systemwalker CentricMGR to notify appropriate personnel via pager, email, or MS-Mail. Q2-15-5: Do I need to install Helpdesk Server on a dedicated server? We recommend that you install the Helpdesk Server and Operation Management Server on the same server. However, you can install the Helpdesk Server in the database on another server.