When do I need to decide if I am going to use the current standard QuestionPoint chat or new chat with lightweight co-browse used currently by the 24/7 Reference service?
Although you can switch to the new chat software as early as January 2005, it is not required at that time. You can choose to upgrade your subscription at anytime in 2005 or time your upgrade with your renewal. If you don’t use chat or find that the new solution will not work as effectively as the current standard solution, you can continue to use the service as you do today. However, if you choose to join the 24/7 Reference cooperative, you will need to upgrade to the new chat at that time.
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