When do companies typically employ SPM?
Most companies that use ITIL rarely implement the service portfolio management process first. Processes like change, problem and incident management are usually implemented first because they are quicker to set up and easier to achieve quick wins. SPM is a harder sell because it requires a greater investment in tools and resources and works best with a more mature ITIL culture. A company with a mature ITIL culture is usually one that “has adopted the concept of managing against IT services using common (across both internal and external IT groups) management processes and practices,” said Troy DuMoulin, associate vice president of product strategy at Pink Elephant, an ITIL consultancy. “It is also defined as an organization that has moved beyond the reactive operations and transition processes and begun to improve the proactive processes of service transition, design and strategy.” Companies that have a good understanding of how technology can improve business processes have more succe
