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When did the Insurance Conduct of Business Sourcebook (ICOBS) rules come in and what were the changes?

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When did the Insurance Conduct of Business Sourcebook (ICOBS) rules come in and what were the changes?

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• Communication with Customers • Suitability and Eligibility • Business Practice • General • Scope of regulation • Advised and non-advised sales • Key facts illustration • Lifetime mortgages • Consumer credit • Financial promotions (including cold-calling) • Client money • Post-sale disclosure

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