When canceling a screen transfer and performing a voice call to another extension, why does the caller on hold sometimes end up conferenced to the person I was speaking to?
When you initiate a screen transfer, the caller is placed on hold. The destination involved in the screen transfer is connected to the holding party when RLS is pressed. If you cancel the initial screen transfer and call someone else before going back to the call on hold, you are creating a new transfer destination. If you press RLS the transfer is completed to the new location. Solution: After initiating a screen transfer to an unwanted destination you can cancel out and try other destinations. Remember to cancel each subsequent attempt at an unwanted transfer destination. After cancel is pressed, you can go back to pick up the caller on hold. If RLS is pressed, the transfer will be completed to the last location you contacted. – Updated: August 15, 2004 25. Some functions like Call Park and Transfer do not work all the time. There are also little squares that show up in Quotes when the calling line ID is being viewed. – Top Possible reason: You may have installed the wrong version of
When you initiate a screen transfer, the caller is placed on hold. The destination involved in the screen transfer is connected to the holding party when RLS is pressed. If you cancel the initial screen transfer and call someone else before going back to the call on hold, you are creating a new transfer destination. If you press RLS the transfer is completed to the new location. Solution: After initiating a screen transfer to an unwanted destination you can cancel out and try other destinations. Remember to cancel each subsequent attempt at an unwanted transfer destination. After cancel is pressed, you can go back to pick up the caller on hold. If RLS is pressed, the transfer will be completed to the last location you contacted. – Updated: August 15, 2004 20. There are extensions that are filled with gray that I cannot call or see activity on – Top Possible reason: Grayed out extensions is usually an indication that a Directory Number (DN) listed in ConsoleNet configuration is currentl
Related Questions
- When canceling a screen transfer and performing a voice call to another extension, why does the caller on hold sometimes end up conferenced to the person I was speaking to?
- Why can I transfer a caller directly to another HIPCS users voice mail box?
- Can I transfer a caller to a voice mail box directly?
