When can I expect to receive acknowledgement that my email or web case has been assigned to a SupportLink representative?
When an issue is reported to SupportLink via email or through our Automatic Case Reporting tool, you should expect to receive acknowledgement from the representative who has been assigned your issue within one (1) business day. If, after submission of the issue via one of these channels, you wish to get immediate acknowledgement and/or assistance with your issue, please contact SupportLink via phone and reference any case number that you receive if the case has been opened via the Automatic Case Reporting tool.
Related Questions
- I signed up on the web by April 13 and mailed in my check a couple days later, but then you sent me an email saying I had to pay $150. Whats going on?
- When can I expect to receive acknowledgement that my email or web case has been assigned to a SupportLink representative?
- Can I check my email using a web browser? What about using mail client software?
