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When can a new member expect to receive the permanent membership card and kit?

April 26, 2017card expect kit membership PERMANENT

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When can a new member expect to receive the permanent membership card and kit?

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If you have already enrolled as a member during your stay at a Shangri-La or Traders hotel and are holding a temporary membership card, you should allow 3-4 weeks for your application to be processed and your membership card to be sent to you. Please contact our service centre at golden.circle@shangri-la.com if you still have not received your membership card after 5 weeks by providing your name, membership number, date of birth and address in the email. We will verify your address and a replacement will be arranged for you.