When can a buyer submit an A-to-z Guarantee claim?
When buyers have a problem with a transaction, we ask them to first contact the seller to give them a chance to address the issue at hand. The buyer can file a guarantee claim if the seller does not respond or if the issue is not addressed to the buyer’s satisfaction. The guarantee claim eligibility window for a non received item opens at 3 calendar days past the maximum estimated delivery date (EDD) for an order or 30 days from the order date, whichever is sooner. Other claims can be filed earlier. Usually, buyers may file a guarantee claim by 90 days after the order date at the latest. However we reserve the right to accept claims after that time frame, if we find an investigation into the matter is warranted..
