When calling the helpdesk, what is the difference between menu option #1 and menu option #2?
Menu option #1 will connect you to a staff member skilled in troubleshooting Clinical Support issues. Those issues include clinical application issues such as Invision, Net Access, Invision Printing and other software that consist of doctor, patient and/or hospital staff information. Menu option #2 will connect you to a staff member skilled in troubleshooting Desktop Support issues. Those issues include desktop related issues such as operating system problems, Office installations, antivirus issues, spyware problems, printers, etc.
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