When auditing criteria 3.10.23 how do I assess the supervision of remote workers such as delivery drivers, service technicians, or others who work mostly on their own?
Supervision can take many forms depending on the nature of the tasks involved. Because remote workers are not in constant visual contact with their supervisor, there should be some other means of monitoring the health and safety aspects of what they do. This could involve communication at the beginning of the day to ascertain what they will be doing, where they are going, any problems they may encounter or safety information that they need to have. It may also entail making contact during the day to report back on progress, or at the end of the day to report that all went according to plan. Some of the more important considerations for those who work on their own are that they have the training and competency to perform their job safely, the authority to stop work and seek clarification if they encounter health and safety problems, and a reliable means of contacting their supervisor when they need to. After weighing up all the risks, there may be some tasks where you decide that it is
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