When attempting to view my account information, AIG Retirement Online responds that “no data is available” or some other similar message. Why?
This could happen for several reasons. The most common reason is that your Web browser is out of date and, as a result, incompatible with AIG Retirement Online requirements. AIG Retirement Online is designed to operate with the latest versions of Netscape and Microsoft browsers. Both http://www.home.netscape.com/download Netscape Navigator and http://www.microsoft.com/windows/ie Microsoft Internet Explorer] offer free downloads of current browsers. Also, if your group is new to AIG Retirement or has recently changed its products/contracts, information may be unavailable for a brief period of time as the new information is input into our systems. During this period, your account information can be accessed by calling a AIG Retirement Client Service Professional at 1.800.448.2542 between 7:00 a.m. and 8:00 p.m. (CT), Monday through Friday. If you are hearing- or speech-impaired, AIG Retirement also offers a TDD connection for your convenience by dialing 1.800.248.2542. Return to top
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