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When applying my authorization code, I’m receiving the message, “An error has occurred in validating the Customer Number.” What should I do?

April 26, 2017Authorization code Error I’m message validating

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When applying my authorization code, I’m receiving the message, “An error has occurred in validating the Customer Number.” What should I do?

1 Answer

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Posted

This error is caused by version differences between the installed software and the license key (i.e. — downloading and installing version 10.0 of SecureZIP, and attempting to apply an existing license key for SecureZIP version 8.2). License key and program versions must be identical.