When and how will Thrifty alert customers of a smoking policy violation?
In most circumstances, the return agent will inspect the vehicle and notify the customer at the conclusion of the return process. If we find any evidence of smoking, we will inform the customer of our discovery and of any cleaning fee assessments up to $250.00. We may not charge until after we clean the vehicle so we can charge the appropriate cost to return the vehicle to smoke free status for the next customer. If a customer leaves before an agent is able to inspect the vehicle, returns the vehicle after hours, or the agent cannot conduct a thorough inspection at the time of vehicle return, we will notify the customer of any cleaning-related fees charged to their credit card via mail.
