When an MSE is being RMAed, should the new serial number of the MSE be registered for PAK registration on Cisco or AeroScout pages?
A. MSE License is tied to Unique Device Identifier (UDI). If the same unit is fixable, then UDI is the same and the same License can be rehosted. But if the unit has to be replaced, then UDI changes, so a new license has to be generated. MSE does not accept the license if UDI does not match. But Cisco TAC helps customers with this process. You should call TAC and provide the old and new UDI. TAC deactivates the old license and issues a new one.
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