When an LA sends out an Intervention/Postal Review form but the customer does not return the form, when does the processing time start?
A. If no reply is received from the customer the processing time starts at the end of the one month period allowed for the customer to respond to your request for further information/evidence. The change event is the termination of the claim. If the superseding decision is made on the first day after the suspension period ends a one day processing time will be recorded.
A. If no reply is received from the customer the count for the processing time starts at the end of the one month period allowed for the customer to respond to your request for further information/evidence. The change event is the termination of the claim. If the superseding decision is made on the first day after the suspension period ends a one day processing time will be recorded.
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