When Air AMS participants have not received expected freight status notification messages, what should they do?
A. If an Air AMS participant has not received an expected freight status notification that results from the filing of any entry, the Air AMS participant and the entry filer should compare information to determine if the air waybill record and flight record information filed by each of the parties match. The most common reason that Air AMS does not reconcile entry information with the Air AMS air waybill record is that the record has been incorrectly transmitted by one of the parties. For example: Air waybill number in Air AMS 000-12345678-123456 Air waybill number on entry 000-12345678-ABC123456 When this occurs, the party that made the error must change its record to correct such an error. Air AMS also has a feature called the Freight Status Query (FSQ) which allows an Air AMS participant to request routing information, current record status, the nominated agent information and the retransmission of freight status notification messages. Air AMS participants are encouraged to use the F
Related Questions
- If a freight forwarding company does not fall into one of the categories of eligible participants, may it participate in Air AMS?
- When Air AMS participants have not received expected freight status notification messages, what should they do?
- To what party does Air AMS transmit an electronic in-bond movement authorized freight status notification?
