When a caller is placed on hold, will they hear the beginning of the on-hold message?
No, and that’s actually good news. An on-hold recording plays continuously which allows your callers to hear something different each time they are put on hold. For instance, if someone calls your business today and is put on hold, they may hear paragraphs 2 & 3. If they happen to be put on hold again next week, they might catch paragraphs 5 & 6, thus giving them ‘fresh’ information each time they call in.
