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When a call is not answered at the agent and forwarded to voice mail, the voice mail system plays the agent greeting instead of the pilot point greeting. How do I resolve this?

April 26, 2017agent answered forwarded greeting mail pilot plays system Voice

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When a call is not answered at the agent and forwarded to voice mail, the voice mail system plays the agent greeting instead of the pilot point greeting. How do I resolve this?

1 Answer

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A. If this happens, ResetOriginalCalled is set to true. Go to Telephony Call Dispatcher (TCD) service parameters and set ResetOriginalCalled to false.