Whats Wrong with e-Government strategy?
In addition to the above constraints, sometimes national governments and cities also make mistakes in their e-Government strategy: They tend to start with expensive office computerisation, department-by-department. The system is fragmented and sometimes ‘locked –in’ to the different systems difficult to integrate. As for the e-Government, cities put too much emphasis on ‘full online services’. For exampleEuropean Union (EU’s) benchmarking criteria only measure the percentage of ‘full online services’ provided by e-Government as the performance criteria for the e-Government. Online transactions need expensive back-office computerisation and sophisticated authentication system which many of the citizens prefer not to use for their municipal services. Cost saving is an important objective of e-Government, but it is only one of several objectives. e-Government service should be benchmarked by much multi-faceted criteria such as follows. Criteria to measure effectiveness of e-Government: •
