What’s the trend for new products that you’re developing?
Jay: Our model for future products is a complementary one. The professional market and do-it-yourself market really do feed off each other. We want to introduce products that get installed the first time by a professional contractor. If the consumer wants a simple upgrade, there would be a plug and play add-on that they could easily do themselves or they could call the contractor who would then send it to them just as with replacement filters. There is a real benefit for the professionally installed channel. As add-ons gain visibility in one channel, people will be enticed to have more work performed in the professional channel. CB: What are going to be the most important trends for contractors in the coming years? David: The increasing sophistication of technologies is putting demands on contractors to learn more, especially at the systems end of the commercial side. For large integrated projects more knowledge of networks and communications is required. For medium to large projects m
