whats the socio-economic background of consumers who complain to the ombudsman?
Our analysis of the occupations of people who refer complaints to the ombudsman shows a distinct socio-economic shift among the consumers who now use our service. Over the last couple of years, the proportion of complaints to the ombudsman from so-called “blue collar” workers has risen by 17%, while complaints from people from professional backgrounds (“white collar” workers) have fallen by 18%.
