Whats the secret to getting hired at Bank of New York (contract to hire thru Dimension Data)?
* Provide end-user and phone support for employees and clients to include application support for Lotus Notes, Remote Connectivity (VPN/ Shiva Support), Open Systems/ Mainframe Support, Novell Password, Active Directory Password support and various other types of applications * Shift Lead for the Help Desk on a rotating basis * Incident Coordinator for Severity 1 issues affecting multiple users. Responsible for opening bridges and sending Management pages * Lead Role in JPMC Corp Trust application testing. Responsible for updating and distributing Testing Issue Tracker * Train new Help Desk Analysts * Provide Online Banking Support for Private Clients…