Whats the secret to dealing with difficult people?
It’s not taking things personally, not losing your cool. It’s not about you. You have a lot of wacky characters in the book, including colleagues. Have any of them been annoyed? Most people have read it, and no one’s complained. The characters are composites. It’s been fun watching people guess whose who, because more often then not they are wrong, but I think it’s great that they’re responding to the characters and identifying with them. People thousands of miles away whom I have never met are writing to tell me how much a character is exactly like someone they work with. Some of the book, you acknowledge, was exaggerated. Memoirs are truth as the author sees it, which isn’t always how other people see it. I definitely call it nonfiction, but a lot of it is tongue in cheek. What was your goal with the book? I want to open doors for a whole different audience. I also didn’t just want to tell a bunch of funny library stories—I wanted it to follow an actual story complete with a conflict
