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Whats the purpose of the Self-Service Server and how does it work?

April 26, 2017purpose self-service server

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Whats the purpose of the Self-Service Server and how does it work?

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The Self-Service server is run on a separate, public box. The Freeside server connects to it via SSH. When a user comes to the Self-Service Server, he logs in and his username and password are authenticated against a Service (svc_acct) in a Package that is active for his Freeside customer record. The Self-Service Server then gets a session ID which it uses in communicating with the Freeside server for purposes of working on this user’s customer record.