What’s the point of complaining/what happens to the complaints?
Every complaint received by the Gatwick Flight Evaluation Unit is registered and investigated, and responded to if requested. A specialised complaint handling service is used, combining a database, mapping system and flight and noise records from the Noise and Track Keeping system. We understand the importance of regular consultation with local people on noise issues, so noise complaints are raised and discussed on a regular basis at our Noise and Tracking Monitoring Advisory Group (NaTMAG). This Group includes local community, airline, air traffic control, BAA Gatwick and the Department for Transport (DfT) representation and Gatwick Airport Consultative Committee (GATCOM). GATCOM is made up of representatives from local government, airport users, business groups, environmental groups and other interested parties.
Every complaint received by the Flight Evaluation Unit (FEU) is registered and investigated, and responded to if requested. A specialised complaint handling service is used, combining a database, mapping system and flight and noise records from the Noise and Track Keeping system. We understand the importance of regular consultation with local people on noise issues, so noise complaints are raised and discussed on a regular basis at our Noise and Tracking Monitoring Advisory Group (NaTMAG) and GATCOM. NaTMAG includes local community, airline, air traffic control, Gatwick and the Department for Transport (DfT) representation and GATCOM is made up of representatives from local government, airport users, business groups, environmental groups and other interested parties.
