Whats the one area that small businesses usually miss in their application?
It’s the alignment of their strategies, measurements, and action plans. They communicate these ideas to their employees, they develop measures, but there’s always a breakdown between what senior management envisions and what is deployed to the employees at various levels in the organization. I also often see a lack of integration of the management process and the functional activities within an organization. Q: What’s the most important advice you could give a small business considering applying for the Baldrige? A: Look at the criteria and ask what’s in there that isn’t important to their organization. What they’ll soon realize is that it’s all important. They have to develop their people, to satisfy their customers, manage information well. They have to do everything in there and do it well. Q: Some small companies think the contest criteria are stacked in favor of large organizations. Is that correct? A: I was involved with the Baldrige from the beginning. In 1988, the criteria were
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