Whats the normal rate of front-office staff turnover for a three-doctor suburban primary-care practice? Are some positions more prone to turnover than others?
The rate of front-office staff turnover depends on how appropriately the staff are treated. Front office staff are either promoted internally for quality work or the work relationship is severed because of poor performance. Generally, front-office staff have a higher rate of turnover since they are the lowest paid. The pay scale is institutionalized and the institution sets the standards. One way to break the turnover trend is to “pay for performance”.
