Whats the most efficient way to service multiple Windows 7 system customers spread across many locations?
Remote Assistance enables solutions providers to perform remote service and support tasks. This tool has been around since the release of Windows XP and is still available in the Windows 7 system. To use it, you simply initiate a Remote Assistance session on your computer, and then have the customer start a session on his or her computer. Once the two computers are connected, you can access the end-user’s computer as if you were physically in front of it. Remote Assistance is a big timesaver for busy tech support personnel. Similar Windows 7 remote assistance third-party tools include LogMeIn and GoToAssist from Citrix Online.