Whats the groups mail volume stance?
Mail volume for the IOL group is generally in the 75-message-per-day range. We generate a lot of mail without controls, so for the most part, single word “thanks” and “me too’s” are considered complimentary but unnecessary. If you have something to add, by all means, please write. Otherwise, the more mail we get, the less time we have to write, so we’re striving for a nice balance.
